We at The Hair Company would like to thank you- we appreciate that you have chosen us for all of your hair needs.  In order to provide all of our guests with the highest level of service and a mutually beneficial experience, we ask that you agree to the following policies prior to reserving your appointment.

*PLEASE RESERVE THE APPROPRIATE SERVICES WHEN BOOKING ONLINE. WE CANNOT GUARANTEE WE WILL BE ABLE TO ACCOMMODATE YOU IF NOT ENOUGH TIME IS RESERVED. IF YOU DO NOT SEE THE SERVICE YOU ARE LOOKING FOR OR AREN'T SURE WHAT TO SELECT- PLEASE CONTACT US. ADDING APPOINTMENT NOTES DOES NOT RESERVE MORE TIME OR GUARANTEE APPROPRIATE BOOKING.

            Service Guarantee

We want you to love your hair!  We perform a comprehensive consultation with an estimate of costs to discover your hair needs. We employ a tiered pricing structure that reflects each stylist's demand for their time. We often work as a team to serve you.

We guarantee our work by encouraging you to give us feedback and the opportunity to have your hair adjusted if we missed the mark. We ask that you let us know within 7 days if there are any areas of concern.  

Any readjustments made after the 2 week period will be subject to regular service prices.  Adjustments made due to changing your mind regarding your desired look will also incur the full price of service. 

*Color changes and color correction appointments are exempt from this guarantee due to the unpredictable nature of the service and often require multiple visits to achieve the desired look.

Retail Guarantee

We truly appreciate it when you purchase our recommendations. We appreciate that you buy locally to avoid counterfeit and old products that are often found online from a third party. 

We stand behind the products we offer by guaranteeing your delight in them. If for any reason you are not happy with your hair care purchase you can exchange or return it within 2 weeks of purchase.

New Stylist Appointments

Our new stylists are completely licensed and knowledgeable in our services. However, they may take longer than a more experienced stylist so we prefer to book a longer reservation to ensure an enjoyable experience.

 Credit Card on File

We require that you leave a credit card on file to allow for expedited check out especially during busy hours. By leaving a card on file you are agreeing to our terms and conditions regarding our cancellation policy

Cancellation

We understand that sometie situations arise and therefore request at least 24 hours notice when cancelling or recheduling your appointment. This policy is not meant to be punitive, however last minute cancellations take away the opportunity for the stylist to earn income and other clients miss the chance to reserve that time.

Cell Phones and Electronic Devices

 For the courtesy of our guests please keep your cell phone on silent mode and refrain from cell phone conversations while in the salon. 

Children in Salon 

For safety reasons and space we ask that only the client receiving services is in the salon. Children are only in the salon if they are receiving services for safety and seating purposes. Strollers and infant carriers are likewise not permitted in the cutting room.

Thank you for your participation and understanding as we want your experience to be a pleasant one.

Thank you for  choosing  The Hair Company. We look forward to serving  you!