Terms and Conditions

When booking online all colour services MUST have a CUT or BLOWOUT added to the appointment. 

CANCELLATION POLICY + NO SHOWS 

When a guest ‘no shows’, as a business we lose the opportunity to fill that appointment. Our Service Providers sit and wonder where that guest may be, only to realize they could have had someone else in their treatment room or their chair.

Out of respect for our team and our other guests, the following policies will be adhered to.

For guests who cannot make their scheduled appointment times we respectfully request 48 business hours’ notice to reschedule or cancel to NOT incur charges.

*Call within 48 business hours, services will be cancelled or rescheduled at NO charge.

*Less than 48 business hours notice and you will be charged 50% of the reserved service value.

*Failure to give any notice, 100% of the service value will be charged.

Any voicemails left for cancellations after business hours will be deemed as received on the next business day.

SICK

If you are sick, we KINDLY request you do not come in and cancellation fees will be forgiven. PLEASE BE AWARE, you will be unable to  rebook for 10 days.

Thank you for your cooperation and continued SUPPORT in allowing us to be able to do what we LOVE!!

 

All services are non refundable.