Terms and Conditions

If you do not receive a confirmation email of your appointment the booking was not completed properly.

Online scheduling works best on a desktop computer.

Refinery now requires a card on file for all appointments booked online as well as all Womens Services. 

Cancellations must be made 24 hours in advance of your scheduled appointment or a charge of 50% of the total service scheduled will be charged to your card on file.

If you are 10 minutes late we may not have time for your shampoo and scalp massage service. If you are 15 or more minutes late we will have to reschedule your appointment. 

We schedule our appointments so that each client receives the right amount of time to be seen by our Professionals. As a courtesy, and to help clients remember their scheduled appointments, Refinery Downtown sends text message and email reminders 2 days, and the day before yourappointment time. If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those clients who are waiting for an appointment. As a courtesy to our Salon as well as to those clients who are waiting to schedule an appointment, please give us at least 24 hours notice. Thanks in advance for your understanding.