Sogno The Salon Company  takes pride in healthy, beautiful hair as well as providing our guests with a great and convenient booking experience!

 

Please give us a call if you need any help or can't find the service you want! 

 

Sogno the Salon Company  is located on 109 West Main St. Northborough Ma 01532

(508) 841-4121

 

Cancellation Policy

We understand that sometimes things come up that are out of our control, but due to the high demand on our time, we have set some policies in place to ensure we can provide our clients with the best possible service.

A card will be required to be added to your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancellation/no-show policies.

Any appointment canceled or rescheduled between  72-48  hours notice will incur a fee equal to 50% of the service total for their appointment.This fee will be charged to the card on file at the time of cancellation.

Any appointment that a client cancels or no-shows within the 48 hr. time frame will incur a fee of 100% of the service total for their appointment. This fee will be charged to the card on file 15 minutes past their scheduled appointment time.

All cancelations for Tuesday and Wednesday must be made by 1 P.M. on Saturday. We no longer except voicemail cancelations between  Saturday 1 - Tuesday 9: a.m. 

 

Re-Do Policy 

Due to the creative nature of our industry, we do not offer refunds on services. If you are unsatisfied with the results of your service(s) we will work with you, within reason, to make adjustments and/or corrections. A re-do appointment must be requested and booked within 7 days of the original appointment in order to qualify as a re-do.

 

Guarentee Policy

 Why Home Maintenance is so important and why purchase from us?

      While it is so important to us to give our guests the best experiance, the Integrity of the hair is equally as important. The service must conyinue at home. So with that being said.  Hair color and other chemical appointments cannot be guarenteed if professional products are not purchased directly through us.

                                                                 SAVE, SAVE, SAVE! 

        -We match pricing

        -Earn Loyalty Points towards savings on your services.

        -We have promotions that cahange every 2 months for aditional savings.

        - We appreciate your trust and support! 

. In many industries, including the beauty industry, there is diversion. Diversion occurs when a product is made counterfeit, stolen, or otherwise not real and illegally sold to stores, pharmacies, online and more. We urge you to google "Beauty Diversion" to learn more. Also drug store products are not caliberated to the professional chemical and products used in salon and will alter your results at home. If you have any questions about this, please ask! 

 

Here are some comments from our lovely guests!

 

"Great place! Definitely recommend!"

 

“Love love love Salon Sogno. I have been a client of Teri's for years and still travel back to the Salon from Boston for my cut and color.”

 

"I love Salon Sogno! I receive so many compliments on my color and cut. Professional stylists and amazing hair products!"

 

"Lovely salon, wonderful customer service— Teri  is a great stylist and a lovely person. Have enjoyed all my services there!"

 

"Wonderful staff. The owner is incredibly talented. I highly recommend this salon."