Terms and Conditions
THE SOGNO EXPERIENCE
Beautiful Hair. Thoughtful Care. Lasting Relationships.
At Sogno The Salon Company, we believe beautiful hair begins with trust, communication, and a personalized approach. From thoughtful consultations and precision cutting to our relaxing shampoo experience and beautiful finishing, every visit is designed around your individual goals, hair health, and lifestyle.
YOUR RESERVED TIME
Your appointment is thoughtfully reserved just for you. Please allow the full duration of your selected services so we can provide the care and attention to detail you deserve.
If you have a time commitment, kindly let us know in advance.
APPOINTMENT CONFIRMATION
You will receive a separate text message requesting confirmation of your appointment. Please respond promptly upon receiving it to secure your reserved time.
Unconfirmed appointments may be released to accommodate another guest.
A LITTLE COURTESY GOES A LONG WAY
We understand that life happens and plans sometimes change! Should you need to cancel or reschedule, we kindly appreciate as much advance notice as possible, ideally four days (96 hours).
This thoughtful courtesy allows us to offer your reserved time to another guest who may be waiting.
OUR COMMITMENT TO YOU
Your happiness and the integrity of our work are important to us.
If you have any concerns about your results, please contact us within three days of your appointment. We are happy to arrange a complimentary adjustment related to your originally agreed-upon service.
Adjustments do not include changes to your initial consultation plan or color goals. Following recommended professional home care and maintenance is an important part of achieving lasting results.
Refunds are not offered for completed services, but we are always committed to addressing concerns with care and integrity.
WE LOOK FORWARD TO WELCOMING YOU!
Thank you for choosing Sogno and allowing us to be part of your hair journey.
The Sogno Team