Terms and Conditions

At Cleveland Health Group we value your time and your money. To better serve our loyal clientele, we have adopted a new cancellation policy when scheduling a virtual consultation. Effective immediately, all scheduled virtual consults will require a $50 credit card hold. Payment will be applied to the service when the appointment is confirmed. Patients have a 24 hour window to cancel or reschedule their appointment without penalty. Failure to show will result in a $50 cancellation fee. 

Cleveland Health Group is always available to take your call. If you need to reschedule or cancel your virtual consultation please contact us at 216-927-9900 during normal business hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.