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To Our Valued Clients:
Effective
Immediately, we will be implementing a
new requirement for booking appointments. Please read below to learn
how this new requirement will affect you and your future appointments.
Due to numerous “No-Show” appointments recently – when a client with an appointment doesn’t call to cancel and just doesn’t show up - we are changing our booking requirements to include a 50% DEPOSIT
ON ALL SCHEDULED APPOINTMENTS.
Booking Requirements – for any client who has been to Tresses
5 times or less:
- A valid credit card to be kept on file.
- 50% Non-Refundable Deposit For All Scheduled
services.
Once you have
kept 5 appointments without incident, we will no longer require a 50% deposit on services booked as long as you continue to keep your appointments and/or cancel or change appointments with at least 48 hours’ notice.
**Please note that all
appointments booked using our online booking system already require 50%
non-refundable deposits and a stored credit card for all appointments
scheduled using that system.
If you no-show for an
appointment, you will lose your deposit and we will charge the other 50% of
the scheduled appointment to your card on file to compensate our employees
for the loss of time/business.
Additionally, any client that
no-shows and their credit card on file is declined for the remaining 50% due
will not be allowed to make a future appointment until the appointment they
missed is paid in full.
We want to assure you that our system is secure and tested regularly for security. Tresses and it’s our employees do not have
access to stored credit card information, other than the last
4 digits and the Expiration date.
We have tried to work with clients regarding the issue of “No-Shows”, but unfortunately, it is becoming too prevalent in our industry and in our salon recently. It costs the salon and your stylist money and is unfair not only to them but also to the numerous clients we are unable to book because those times are reserved for you.
We do understand that things happen and try to work with clients that at least let us know they can’t make it. There are several ways in which to notify us: email, phone/voicemail, text, or even social media messaging. Not contacting us to cancel is unacceptable.
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