Terms and Conditions

Heads Up Salon & Spa Terms & Conditions

At Heads Up Salon & Spa, our goal is to provide every guest with an exceptional salon experience in a welcoming, relaxing, and professional environment. The following policies help us respect the time of our guests and our team while ensuring the highest level of service.

Appointments & Cancellations

We kindly ask that any appointment cancellations or scheduling changes be made at least one (1) business day prior to your scheduled appointment. This courtesy allows us the opportunity to accommodate other guests who may be waiting for an appointment.

By scheduling an appointment with Heads Up Salon & Spa, you acknowledge and agree to these cancellation policies. We reserve the right to require a credit card to secure future appointments.

Arrival

Please arrive at least five (5) minutes before your scheduled appointment. This allows time to check in, enjoy a complimentary beverage, relax, and consult with your service provider about your desired results.

Late Arrivals

Out of respect for all of our guests, appointments begin and end as scheduled.

Guests arriving 15 minutes or more after their scheduled appointment time may be asked to reschedule their appointment. Whenever possible, we will do our best to accommodate late arrivals; however, services may need to be shortened, modified, or rescheduled based on the remaining appointment time. Full service charges may still apply.

Gratuities

Gratuities are always appreciated but never expected. For your convenience, gratuities may be provided in cash or added to your credit or debit card payment.

Children

We love welcoming families to Heads Up Salon & Spa. For the safety and comfort of everyone, we ask that children remain supervised by their accompanying adult at all times.

Please help us by ensuring children do not:

Many salon tools and products contain sharp instruments or professional chemicals that may pose safety risks.

Service Satisfaction (Redo Policy)

Your satisfaction is very important to us. If you are not completely satisfied with your salon service, please contact us within seven (7) days of your appointment.

We will gladly schedule a consultation and, if appropriate, provide a complimentary adjustment to achieve the originally agreed-upon result.

Please note:

Payment

Payment is due at the time services are rendered.

Heads Up Salon & Spa accepts:

We do not accept personal or business checks.

Returns & Refunds

Salon Services

Because salon services are customized and artistic in nature, all service sales are final.

Refunds are not provided for services that have been completed. However, we are committed to your satisfaction and will make every reasonable effort to address any concerns through our Service Satisfaction Policy.

Retail Products

We proudly stand behind the professional products we carry.

Retail products may be returned within 14 days of purchase. If approved, the full purchase value will be applied toward another retail product of equal or greater value.

Returned products must be reasonably unused unless defective.

Final Sale Items

For health, sanitation, and hygiene reasons, the following items are final sale and cannot be returned or exchanged:

Styling Tools

Blow dryers, flat irons, curling irons, and similar electrical tools may be exchanged within 7 days of purchase if they are returned in their original packaging and are determined to be defective or unused. Cash refunds will not be issued.

Hair Color Formulas

All customized hair color formulas developed by Heads Up Salon & Spa remain the exclusive intellectual property of Heads Up Salon & Spa. Color formulas are maintained solely for the purpose of providing consistent future services and will not be released, copied, or transferred.

Gift Cards

Gift cards are non-refundable, cannot be redeemed for cash except where required by law, and should be treated like cash. Heads Up Salon & Spa is not responsible for lost, stolen, or unauthorized use of gift cards.

Personal Belongings

While we strive to provide a safe and comfortable environment, Heads Up Salon & Spa is not responsible for the loss, theft, or damage of personal belongings brought into the salon.

Right to Refuse Service

Heads Up Salon & Spa is committed to maintaining a respectful, safe, and welcoming environment for both guests and staff.

We reserve the right to refuse or discontinue service to any individual whose behavior is abusive, threatening, inappropriate, unsafe, or disruptive, or whose service request cannot be safely or professionally performed.

Website Terms & Conditions

Website Use

The Heads Up Salon & Spa website is intended to provide information about our salon, services, products, team members, culture, and online shopping opportunities.

While we make every effort to keep information accurate and current, pricing, promotions, services, and product availability are subject to change without notice.

Electronic Communications

By visiting our website or communicating with us electronically, including by email, online forms, text messaging (where applicable), or other digital communication, you consent to receive electronic communications from Heads Up Salon & Spa.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing.

Limitation of Liability

To the fullest extent permitted by applicable law, Heads Up Salon & Spa shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing contained within these Terms & Conditions limits any rights that cannot legally be excluded under applicable law.

Policy Updates

Heads Up Salon & Spa reserves the right to update or modify these Terms & Conditions at any time without prior notice. The most current version will always be available on our website and supersedes previous versions.

Thank you for choosing Heads Up Salon & Spa. We sincerely appreciate your trust and look forward to helping you look and feel your very best. We are honored to be part of your beauty and wellness journey.