Consultations:

An initial Get To Know You session is required for all patients. Our consultations are 30-45 minutes and are a $150 value, we offer them complementary, but will charge a $50 cancellation fee to credit card on file if not cancelled within 24 hours. If you are needing to schedule for a specific service first, we will set up your GTKY session for another time that is convient for you after your treatment. 

Appointments / Cancellations / Late Arrivals:

All appointments require a credit card number to be kept on file. All cancellations require 24 hours notice. Failure to cancel within 24 hours of your scheduled appointment will be considered a “Late Cancel/No Show” and the following fee structure will be applied to the credit card on file. $50 per 30 minutes booked and/or $250 for procedures over $500. 

If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no show/late cancellation policy.

Payments:

Payments are required in full at the time of each treatment. We accept Visa, MasterCard, American Express, Debit Cards, checks, cash, and gift certificates. In-house financing is available but it may only be used toward full priced service packages. 

Returned Checks/Insufficient Funds: A $50.00 fee will be charged for returned checks and the balance of that day’s services will be charged to your credit card on file. A 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Luminate Clinic, without notice. All patients are required to keep a valid credit card number on file.

Balances due to insufficient funds as well as due to Late Cancel/No Show fees will remain on your account and a 20% charge will be applied to any unpaid balances for every 30 days past due . No further appointments will be scheduled until the balance is paid in full.

Packages: To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and nontransferable and may not be applied to other treatment areas. Package expiration dates are per the fine print on date of purchase. Unused services by the date of expiration will be forfeited.

Gift Cards:Gift Cards, including electronic and mobile-Gift Cards, are available in any denomination. *Spa Week Gift Cards may only be used toward full-price services. *Open House Gift Card can be used any time. 

Gratuities: Our aestheticians accept gratuities, while our medical staff does not. Sometimes our aestheticains are performing a $500-$1000 laser services, please, it is not expected to leave a 10-20% tip off these services. Instead, you may leave a $10-$30 gratituity if you were provided with exceptional service and would like to leave something. 

Medical Changes

Please notify us with any medical or health changes at the time of each appointment, so we can safely treat you. i.e. pregnancy, cold sores, sun exposure or burns, recent (within 2 weeks) antibiotic use or vaccines. 

Returns

Skin care products and services are non-refundable/non-returnable.