In order to respect your time, and ours, we ask that you arrive on time for your appointment. Clients arriving more than 15 minutes late will impose a fee of $15 added to your service. Clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a $10 fee added to your next appointment. If cancellations happen twice in a row, a deposit of 50% of the service booked will apply before booking.

In the case of missing your appointment, you will be imposed with a fee worth 20% of the missed service. Two or more missed appointments will give us authority to not rebook for any and all services.

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund. 

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately. 

Esti Kat Aesthetics has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service. 

As we are concerned with your and your children's safety, we strictly prohibit unsupervised children in the salon. We understand emergencies happen and require you to provide proper supervision for them in the form of an additional caretaker.