We at Park Place would like to thank you- we appreciate that you have chosen us for all of your hair needs.  In order to provide all of our guests with the highest level of service and a mutually beneficial experience, we ask that you agree to the following policies prior to reserving your appointment.

*PLEASE RESERVE THE APPROPRIATE SERVICES WHEN BOOKING ONLINE. WE CANNOT GUARANTEE WE WILL BE ABLE TO ACCOMMODATE YOU IF NOT ENOUGH TIME IS RESERVED. IF YOU DO NOT SEE THE SERVICE YOU ARE LOOKING FOR OR AREN'T SURE WHAT TO SELECT- PLEASE CONTACT US. ADDING APPOINTMENT NOTES DOES NOT RESERVE MORE TIME OR GUARANTEE APPROPRIATE BOOKING.

            Service Guarantee

We want you to love your hair!  We perform a comprehensive consultation with an estimate of costs to discover your hair needs. We employ a tiered pricing structure that reflects each stylist's demand for their time. We often work as a team to serve you.

We guarantee our work by encouraging you to give us feedback and the opportunity to have your hair adjusted if we missed the mark. We ask that you let us know within 7 days if there are any areas of concern.  

Any readjustments made after the 2 week period will be subject to regular service prices.  Adjustments made due to changing your mind regarding your desired look will also incur the full price of service. 

*Color changes and color correction appointments are exempt from this guarantee due to the unpredictable nature of the service and often require multiple visits to achieve the desired look.

Retail Guarantee

We truly appreciate it when you purchase our recommendations . Your purchases help our company offer continuing education which helps your stylist master their craft. We appreciate that you buy locally to avoid counterfeit and old products that are often found online from a third party. 

We stand behind the products we offer by guaranteeing your delight in them. If for any reason you are not happy with your hair care purchase you can exchange or return it. We encourage you to purchase products that you love.

We often recommend new offerings as your hair, technology or the seasons change.

New Stylist Appointments

Our new stylists are completely licensed and knowledgeable in our services. However, they may take longer than a more experienced stylist so we prefer to book a longer reservation to ensure an enjoyable experience.

 Credit Card on File

We are moving towards updating our systems by asking that you leave a credit card on file to allow expedited check out and the ability to offer mobile pay check out especially during busy hours. If a credit card is not on file, a deposit is required to secure a future reservation. By leaving a card on file you are agreeing to our terms and conditions regarding our cancellation policy

Cancellation and Deposits

Deposits are required to reserve your service. The deposit will  be credited upon completion of your scheduled  service. In the event that you need to reschedule the deposit is fully refundable* as long as we are informed  24 hours prior to your reservation.

This policy is not meant to be punitive, however last minute cancellations take away the opportunity for the stylist to earn income and other clients miss the chance to reserve that time.

Cell Phones and Electronic Devices

 For the courtesy of our guests please keep your cell phone on silent mode and refrain from cell phone conversations on the cutting floor.

Food  

For sanitation reasons we ask that there be no food on the cutting floor. Beverages are permitted. 

Children in Salon 

For safety reasons and space we ask that only the client receiving services is in the salon. Children are only in the salon if they are receiving services for safety and seating purposes. Strollers and infant carriers are likewise not permitted in the cutting room.

Thank you for your participation and understanding as we want your experience to be a pleasant one.

Thank you for  choosing  Park Place Salon. We look forward to serving  you!