🌟 ETHOS ENERGY ANNEX CANCELLATION POLICY 🌟
We're excited to have you join us at Ethos Energy Annex for your wellness journey. As your experience is important to us, we've established the following cancellation policy to ensure that all clients have a chance to benefit from our services.
Booking Responsibility:
When you book time with our machines, you're reserving a unique space that could be used by others. Please be aware that there won't be staff guiding your session, so timely attendance is crucial.
Cancellation Notice:
We understand that circumstances may change. If you need to cancel, we kindly request a minimum of 24 hours' notice. This allows us to offer the time slot to others seeking our services.
Late Cancellation or No-Show:
Appointments that are canceled, rescheduled, or result in a 'no-show' with less than 24 hours' notice will incur the full amount of the scheduled appointment charged.
Consideration for Others:
Remember that your cancellation directly impacts others who are looking forward to using our machines. By providing timely notice, you're helping us maintain a smooth experience for everyone.
🌟 SALON ETHOS CANCELLATION POLICY 🌟
Booking Responsibility:
Please try to arrive for your scheduled appointment 15 minutes early. We understand that sometimes things come up that are out of our control, but due to the high demand on our time, we have policies in place to ensure we can provide our clients with the best possible service. A card will be required for your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancelation/no-show policies.
NEW Clients:
Appointments that are scheduled over 60 min require a 50% deposit which will go directly to service. If the appointment is not canceled within 24 hours, then the deposit will be retained and a new deposit will be required to book another appointment.
Cancellation Notice:
Any appointment canceled or rescheduled with less than 24 hours notice will be required to pay the base price of the scheduled service. This may be charged to a Salon Ethos Gift Card when applicable. For any appointment that a client “no-show” for will be required to pay the FULL AMOUNT of the scheduled appointment.
* Salon Ethos believes in keeping a safe and healthy environment. If you believe you may be sick or contagious on the day of your appointment, please call and inform the Guest Services Associate. Fees can be waived within reason.
We appreciate your understanding and cooperation with our cancellation policy. If you have any concerns or need to discuss a cancellation due to extenuating circumstances, please don't hesitate to reach out! Your wellness journey matters to us, and we're here to provide you with the best possible experience.